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IME88 Disconnect Policy in Nepal (2025)

 

At IME88 Nepal, we want every player to enjoy a smooth, fair, and fun gaming experience. But we also understand that sometimes internet problems happen. That’s why we have a clear Disconnect Policy to help protect you if you suddenly lose your connection while playing.

 

In this page, we will explain what happens when you get disconnected, how we handle each type of game, what you need to do, and what rules we follow. This will help you feel safe and understand your rights while playing.

 

1. What is a Disconnect?

A disconnect happens when your game stops because your device is no longer connected to our server. This can happen due to:

 

  • Poor internet connection
  • Power failure
  • Mobile data issues
  • App crash
  • Device problems
     

Sometimes, these issues are temporary and can be fixed quickly. Other times, they may last longer and affect your game.

 

2. Our Goal During a Disconnect

Our goal is to make sure that:

 

  • You do not lose your money unfairly
  • The game continues fairly for all players
  • You can return to the game when your connection is back
  • You understand what happened and what to do next

 

3. Types of Games and How We Handle Disconnects

We treat each type of game a little differently, depending on how it works.

A. Slot Games

Slot games are often played by one person. If you get disconnected during a spin:

  • The result of your spin is saved automatically.
  • When you reconnect and open the same game, it will show you the last result.
  • You will not lose your spin or money.
  • If your spin was not completed, the system will complete it when you reconnect.

B. Live Casino Games

Live games include games like live roulette, live blackjack, and live baccarat. These are played in real-time with other players and a live dealer.

  • If you place a bet and then get disconnected, the round will continue without you.
  • Your bet will stay in the game.
  • When you reconnect, you can see the result of the round.
  • If you did not place a bet before disconnecting, nothing happens.
  • We cannot pause a live game, as it would affect other players.

C. Table Games (Non-Live)

These games include digital versions of blackjack, poker, baccarat, etc., where no other players are involved.

  • The game will pause where you left off.
  • You can return later and continue from where you stopped.
  • If the system restarts or times out, it may cancel the hand and return your money.

D. Sports Betting

Sports bets are saved as soon as you confirm them.

  • If you place a bet and get disconnected, your bet stays active.
  • You can check your bet history when you reconnect.
  • If you did not confirm the bet before disconnecting, it will not be placed.

E. Fishing and Arcade Games

These games are fast and interactive.

  • If you disconnect, your session ends.
  • The money you already used is counted.
  • You must restart the game when you come back.
  • If a bug or crash causes the issue, you can contact our support team.

 

4. How to Reconnect After a Disconnect

Here’s what you should do if you get disconnected:

  1. Check Your Internet – Make sure your Wi-Fi or mobile data is working.
  2. Restart the App or Website – Close and reopen the IME88 app or your browser.
  3. Return to the Same Game – Many games will let you pick up where you left off.
  4. Check Your Game History – This helps you see if your last round was recorded.
  5. Contact Support – If something doesn’t look right, reach out to our support team.

 

5. What Happens to Your Balance?

We use a secure system that saves your game actions in real time. This means:

 

  • Your money is not lost during a disconnect.
  • If a bet was placed, it is processed.
  • If a bet was not placed, your balance remains the same.
  • You can always check your balance and game history for updates.

 

6. Fair Play and System Protection

We also have systems in place to prevent abuse of disconnects:

  • Repeated disconnections in live games may lead to automatic removal from the table.
  • We may review accounts with unusual disconnect patterns.
  • We aim to protect all players and maintain fair play.

 

7. IME88’s Responsibilities

We will always try to make sure:

  • Our servers are working 24/7
  • Your game data is safely stored
  • Your bets are recorded properly
  • You are not treated unfairly if a disconnect happens
     

However, we are not responsible for disconnects caused by:

  • Your mobile provider
  • Power cuts in your area
  • Problems with your device
  • Local network issues

 

8. Player Responsibilities

To enjoy a smooth gaming experience, we recommend that you:

 

  • Play on a stable internet connection
  • Avoid public Wi-Fi networks if they are slow or unstable
  • Keep your device charged
  • Make sure your app is up to date
  • Don’t play if your internet is not stable

 

9. Refund and Dispute Handling

If you believe that you lost money unfairly due to a disconnect, please follow these steps:

  1. Contact Support within 24 hours
  2. Provide the following:
    • Game name
    • Time of disconnect
    • Screenshot if possible
    • Description of what happened
       

Our support team will check your account records and game logs. If the problem is on our side, we will refund the money or replay the round depending on the situation.

 

10. When We May Not Offer Refunds

We will not offer refunds in the following cases:

  • If the disconnect is from your side and no error is found in our system
  • If the game round was already completed and the result was fair
  • If the request comes too late and we cannot trace the issue
  • If the player has abused the disconnect system repeatedly

 

11. Updates to This Policy

IME88 may update this Disconnect Policy when needed to improve player safety or follow local laws in Nepal. We will post updates on our website and app. It is your responsibility to check for changes regularly.

 

12. Need Help? Contact Us

If you have any problems or need help understanding this policy, you can always contact us:

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